Privacy Policy
ZenRoots Home (“we,” “us,” or “our”) is committed to safeguarding the personal data of all visitors, customers, and users of our website, accessible at zenrootshome.com. We highly value your privacy and endeavor to process all personal information in a legal, fair, and transparent manner in accordance with applicable privacy laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Introduction
At ZenRoots Home, your privacy is paramount. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information. We are dedicated to maintaining the confidentiality and integrity of your data and providing you with clarity about your rights and choices with respect to your personal information.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all individuals who access or use our website, zenrootshome.com, or interact with us through other digital communications. ZenRoots Home is the data controller for the personal data collected through our website.
3. Categories of Data We Process
We may process the following categories of personal data about you:
a. Usage Data
Information such as your browser type and version, IP address, time zone settings, geolocation, page interactions, clickstream data, and session details.
b. Account Data
Information you provide when creating an account, including your full name, home or shipping address, email address, and phone number.
c. Profile Data
Information relating to your preferences, previous product purchases, interests, and behavioral patterns on zenrootshome.com.
d. Communication Data
Details about communications you send to us, including support requests, inquiries, and recorded communications for customer service purposes.
e. Technical Data
Device information such as operating system, hardware specifications, mobile carrier, application versions, and browser configurations.
f. Transaction Data
Details of financial transactions you carry out through our website, including payment method, billing and shipping addresses, order history, and delivery confirmations. These are processed through secure third-party payment gateways.
g. Preference Data
Details about your consent to receive marketing materials, your communication preferences, and product interest selections you may make while browsing our site or subscribing to updates.
4. Legal Bases for Processing
We rely on the following legal bases to process your personal data:
– Consent: Where required by law, we will obtain your explicit consent before processing certain types of personal data (e.g., email marketing or cookies).
– Contractual Necessity: Processing is essential to perform a contract with you, such as fulfilling product orders.
– Legal Obligation: Processing necessary to comply with applicable legal requirements.
– Legitimate Interests: For activities necessary for our business operations, improvements to our services, fraud prevention, and ensuring cybersecurity, while ensuring those interests do not override your fundamental rights and freedoms.
5. Your Rights
Under GDPR and CCPA, you have various rights in relation to your personal data:
– Right of Access: Request information about whether we process your personal data and obtain a copy thereof.
– Right of Rectification: Request correction of any inaccurate or incomplete data held about you.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain legal grounds.
– Right to Restriction: Request temporary or permanent restriction of processing under specific circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used format or have it transferred to a third party.
– Right to Object: Object to processing that is carried out on the basis of legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decision-Making: You have a right not to be subjected to purely automated decisions with legal or significant effects.
Consumers based in California may exercise additional rights under the CCPA, such as the right to opt-out of the sale of personal data, request disclosures of information collected, or request deletion of personal data, subject to certain exceptions.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement appropriate administrative, physical, and technical safeguards to protect your data. These include:
– Encryption of data in transit and at rest
– Role-based access controls and authentication protocols
– Secure backups and redundancy verification
– Regular staff training on data handling best practices
– Intrusion detection systems and real-time monitoring
7. International Transfers
Your data may be processed or stored outside your country of residence, including in regions where data protection laws may differ. In such cases, we ensure appropriate safeguards are in place, such as European Commission standard contractual clauses or adherence to other recognized international data protection frameworks, to ensure an equivalent level of data protection.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by applicable legal, regulatory, tax, or accounting obligations.
– Usage and Technical Data: up to 12 months for analytical purposes
– Account and Profile Data: retained for the duration of your account and up to 24 months after closure
– Transaction Data: stored for up to 7 years to comply with financial and tax regulations
– Communication Data: held for up to 24 months to support any follow-up correspondence
After respective retention periods, your personal data is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance user experience and analyze site performance.
– Essential Cookies: Necessary for correct functionality, such as navigation and access to secure areas of the site.
– Functional Cookies: Enable personalization features, such as remembering language preferences.
– Analytics Cookies: Assist us in understanding user interactions to optimize performance.
– Performance Cookies: Monitor system function and speed, detecting system errors and security issues.
Third-party services, such as Google Analytics and advertising platforms, may set cookies. All such cookies are subject to rigorous due diligence and protective measures.
10. Cookie Management and User Consent
We honor explicit cookie consent preferences in compliance with GDPR and CCPA. Upon first visit to zenrootshome.com, users are prompted to confirm cookie choices. You have the ability to:
– Accept or deny categories of cookies
– Withdraw consent at any time through the cookie preference center
– Adjust browser settings to refuse cookies altogether (note: this may impair website functionality)
Our cookie banner ensures informed affirmative action for all non-essential cookies as required under GDPR.
11. Children’s Privacy
We do not knowingly collect personal data from or about individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected], and we will promptly delete such information in compliance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal obligations, or our data handling practices. Any updates will be posted on this page, with users receiving notification only when material modifications are made. We encourage you to review this policy periodically to remain informed.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or your rights, please contact our Data Protection Officer at:
Email: [email protected]
We are committed to upholding the principles set out by GDPR, CCPA, and other applicable privacy laws and aim to respond to all privacy-related inquiries in a timely, transparent, and lawful manner.